Our goal is to provide high quality care in a timely manner. In order to do so, we have had to implement an appointment/cancellation policy. The policy enables us to better utilise available appointments for our patients in need of health care.

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We understand that sometimes you need to cancel or reschedule your appointments and there are emergencies. In order to be respectful of the health needs of the community, please be courteous and kindly call the clinic at least 24 hours prior if you are unable to attend an appointment so that someone else urgently needs a treatment can be seen at that time.

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To cancel your appointments, please call 0431 462 686. If you could not reach the us you may leave us a message.

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There is no charge if your appointment is cancelled 24 hours in advance. Appointments missed (no-show) will be charged the full fee, or cancelled without 24-hour notification will be charged a Missed Appointment Fee.

Missed Appointment Fee: $50

No Show Appointment Fee: $110

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Thank you for your understanding and co-operation